Andrei Kamarouski
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Activité totale221
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés7 utilisateurs
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Votes33
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Abonnements89
Aperçu des activités
Dernière activité effectuée par Andrei Kamarouski-
Andrei Kamarouski a ajouté un commentaire,
Hi all, If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
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Andrei Kamarouski a ajouté un commentaire,
Hey guys, does it support Messaging tickets?
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Andrei Kamarouski a ajouté un commentaire,
Hi Bryan Selwood, Zendesk allows you to see 0 usage macros but with 30 days limitation. Our Macros Reporting app includes this information, too + we can sync data beyond the last 30 days period. 👇
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Andrei Kamarouski a ajouté un commentaire,
Hey, If I write a chat reply and the visitor leaves, the chat ends and the current draft is lost. Is it possible to keep the chat draft somehow? It takes much time to rewrite lost drafts again as ...
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Andrei Kamarouski a ajouté un commentaire,
Hey, is there any way to prioritize the transferred chats to the top of the queue? Because by default, they are going to the bottom. Transferred chats are added to the bottom of the chat routing...
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Andrei Kamarouski a ajouté un commentaire,
Hey, any ETA about adding Agent name attribute to track the agent activities (like messages)on a more granular updates level (deeper than just the Assignee name)?
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Andrei Kamarouski a ajouté un commentaire,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski a ajouté un commentaire,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski a ajouté un commentaire,
Dane Hey, thx for coming back. Seems like you missed my point. :) Let me explain another way. I don't need to calculate this data per brand on the account. I need it per the whole account with mult...
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Andrei Kamarouski a ajouté un commentaire,
Hi Claire, Sure! It should be like this (for Support: Updates history dataset). D_COUNT(Agent comments)/SUM(Total Time) Where Total Time is defined like this (based on ZD recipe). IF ([Changes - F...