Andrei Kamarouski
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Andrei Kamarouski-
Andrei Kamarouski a ajouté un commentaire,
Hey, is there any way to prioritize the transferred chats to the top of the queue? Because by default, they are going to the bottom. Transferred chats are added to the bottom of the chat routing...
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Andrei Kamarouski a ajouté un commentaire,
Hey, any ETA about adding Agent name attribute to track the agent activities (like messages)on a more granular updates level (deeper than just the Assignee name)?
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Andrei Kamarouski a ajouté un commentaire,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski a ajouté un commentaire,
Hi all, Take a look at the advanced Macros Reporting app to get a powerful macro usage analytics tool.
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Andrei Kamarouski a ajouté un commentaire,
Dane Hey, thx for coming back. Seems like you missed my point. :) Let me explain another way. I don't need to calculate this data per brand on the account. I need it per the whole account with mult...
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Andrei Kamarouski a ajouté un commentaire,
Hi Claire, Sure! It should be like this (for Support: Updates history dataset). D_COUNT(Agent comments)/SUM(Total Time) Where Total Time is defined like this (based on ZD recipe). IF ([Changes - F...
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Andrei Kamarouski a ajouté un commentaire,
Hey, great to have this dataset finally! I am curious about Wait status attribute (compared to Ticket status). What is the main difference and use cases to use it? Andrei KamarouskiZendesk Expert, ...
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Andrei Kamarouski a ajouté un commentaire,
Mira Amazing! I love to hear it! 😁@Max-Kristian Ferslev Heiredal Hey, yes, I started implementing this model in Explore a few months ago and see great feedback! Contact us on pythia.cc to get more ...
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Andrei Kamarouski a ajouté un commentaire,
Hi Eugene Orman, I need your expert help =) I am using this formula to find the global average of Solved tickets in the whole Zendesk instance (it has just one single brand). I can slice the report...
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Andrei Kamarouski a ajouté un commentaire,
Your need sounds exactly like the main driver for our Quick Buttons feature! Customizable individual list of macros for each agent. We limit it to 8 buttons because practically it is enough and fit...