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Michael Bui

Adhésion le 15 avr. 2021

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Dernière activité le 13 févr. 2023

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Dernière activité effectuée par Michael Bui

Michael Bui a créé une publication,

Publication Feedback - Ticketing system (Support)

We would like to see the Agent Workspace composer window have the ability to save resizing.

The composer window in Agent Workspace, when expanded, does not remain the same size when you exit a ticket or open a new ticket. As a result, the window requires resizing multiple times a day depending on conversation size. The size of the window is also different depending on monitor size so for some agents, resizing is required more often than others.

 

Publication le 29 juil. 2022 · Michael Bui

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Michael Bui a ajouté un commentaire,

CommentaireExtending Zendesk

The time tracking app used to work on the Zendesk mobile app but not longer appears to be visible in it, nor can your record the time spent.

Is time tracking still available for the Zendesk mobile app?

Afficher le commentaire · Publication le 27 juil. 2022 · Michael Bui

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Michael Bui a créé une publication,

Publication Q&A - Tickets and email

When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one page and body on a second page.

We are unable to understand why some print over a minimum of two pages and we are unable to make it all print on 1 page.

Publication le 22 mars 2021 · Michael Bui

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