Florian
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Activité totale168
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes115
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Abonnements24
Commentaires
Activité récente par Florian-
Take a look at this article, as it may address what you are trying to accomplish:https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets Thank you for the feedback. Unfortu...
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A big plus for this feature. Would be good for us to have this too, as we still have some customers not using mail adresses trying to call us only.
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I'd give this request a big thumps up. At the moment I have a annoying workaround via trigger and webhook.
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We have the same problem and also need to ban only one specific IP address.I think Zendesk should be able to implement something easily.Would be great if Zendesk would stop to ignore their customer...
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We also need more than 28 days due to official regulations and being able to review tickets before they're closed. Furthermore we need to the possibility run some further actions with the automatio...
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I think it's needed as well. We need to be able to ban a single IP address easily. Especially as any workaround doesn't help not to increase the ticket numbers uselessly.
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Yes that's absolutely needed.It's a must have for us. We need to be able to re-open certain tickets to check if all mandatory fields are filled as the rapid-resolve ignores if mandatory fields are ...
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Deb Kaseman, I think that's the same issue as Eric Witman mentioned on may 12th.We have the same issue and have opened a ticket at ZD support team. But we do not have an answer yet.
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I am absolutely with Dries Oomen.We have experienced the same. That's very annoying.Please remove this inconveniant background color copy function.
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Eric Witman, I did not see that, but I found tickets in an agents open tickets view which has received an update by requester, but the new message is not visible. The agent has to close and re-open...