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Stephen Kairys

Adhésion le 15 avr. 2021

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Dernière activité le 27 déc. 2023

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Stephen Kairys a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

@Ashley, exactly! Sorta like having an employee list and not being able to sort by Last Name. ;)

Afficher le commentaire · Publication le 04 avr. 2023 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

CommentaireHow to manage the help center

Thank you Diane. We ended up exporting to PDF. It was apx. 120 articles, but worth the effort. Have a good week.

Afficher le commentaire · Publication le 02 mai 2022 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks. But don't think it'll work for me. We're not looking to add any third-party apps.

Afficher le commentaire · Publication le 14 avr. 2022 · Stephen Kairys

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Stephen Kairys a créé une publication,

Publication Feedback - Help Center (Guide)

Hello,

I need to display the article list in alphabetical order by title. But, it seems like while I can sort on (e.g.) Last Edited, I cannot sort by title. Which seems like a major omission in functionality.

Accordingly:

1) How can I do this?

2) If I can't sort the article list by title, is there a workaround/alternative?

Thanks.

Publication le 14 avr. 2022 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

Hi, I have a related question.

In the global article list, how can I order it alphabetically by Title. You can sort by Last Edited, but not by Title, which seems odd. 

If I can't do this on the article list, is there another way to spit out a list of our articles from A to Z?

Thanks.

 

Afficher le commentaire · Publication le 13 avr. 2022 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

CommentaireHow to manage the help center

Hello,

We need to export roughly 10 articles for a client who cannot access our Zendesk Guide Knowledge Base. I'm considering two alternatives.

1.  I'm able to print to a PDF in Chrome. Does printing each individual article to a PDF seem viable? 

2. For the API, how would I install? How much work is involved to export all articles in a brand to a PDF or whatever?

Thanks.

Afficher le commentaire · Publication le 05 avr. 2022 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thank you for the above. But, our priorities have changes in the new year, so for now I've been told to back-burner this. Apologies for taking this much of your time.

Afficher le commentaire · Publication le 04 janv. 2022 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

I'll take a look next week. Thank you.

Afficher le commentaire · Publication le 28 déc. 2021 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Rae - 

Thank you so much. That screen (at a quick glance) looks familiar per what I recall my manager doing. I'll have to take a deeper look after the holidays. Except to ask - what language is the above code written in?

Happy New Year.

Afficher le commentaire · Publication le 27 déc. 2021 · Stephen Kairys

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Stephen Kairys a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hi,

Happy Holidays. :)

Do you have an article explaining how to use CSS (or whatever else) to create an automated ToC? (Table of Contents)? Ideally, the section #s would also prefix any headings in the actual article.

e.g.,

1.2.4 Modifying Vendor

Thanks.

Afficher le commentaire · Publication le 27 déc. 2021 · Stephen Kairys

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