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Kalle Windefalk
Adhésion le 15 avr. 2021
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Dernière activité le 04 mars 2024
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Kalle Windefalk a créé une publication,
Feature Request Summary:
Guide articles should have the mention function (@...)
Description/Use Cases:
When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned
Business impact of limitation or missing feature:
This would ensure a better coherent experience for the knowledge admin teams
Publication le 20 mai 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually
Afficher le commentaire · Modification le 20 avr. 2022 · Kalle Windefalk
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Kalle Windefalk a créé une publication,
Today I need to open the previous version of an article that has been applied for review.
It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.
This would speed up the article approval flow
Publication le 11 avr. 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
Thanks @...
So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?
Afficher le commentaire · Publication le 24 mars 2022 · Kalle Windefalk
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Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?
Afficher le commentaire · Publication le 23 mars 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
Afficher le commentaire · Publication le 18 janv. 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
The agent status is still "online" in Talk when the agent is in a chat session.
The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats)
Afficher le commentaire · Modification le 18 janv. 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
I totally agrees with Oskar
Afficher le commentaire · Publication le 13 janv. 2022 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
@...
"...This continues to be planned for development later this year. No new updates at this point in time"
Is that statement still valid?
Afficher le commentaire · Publication le 26 nov. 2021 · Kalle Windefalk
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Kalle Windefalk a ajouté un commentaire,
+1
We're in the same situation as @...
Afficher le commentaire · Publication le 08 avr. 2021 · Kalle Windefalk
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