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Jean-Sébastien Catier

Founder and manager of OFFICERS. IT services provider and Advanced Zendesk Partner based in Paris, France. Find out more >> officers.fr

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    74
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  • Abonnements
    26

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Dernière activité effectuée par Jean-Sébastien Catier
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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipe: Closed deals

    Any ideas on how we could track the closed rate for deals, as we can see it in the old Sell reports ? Not only the number of deals, but the % of deals won (from each stage of the pipeline, ideally).

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    Jean-Sébastien Catier a créé une publication,

    Embedded forms to create tickets

    1. Communauté
    2. Feedback - Ticketing System (Support)

    I thought this feedback would have been posted years ago, but it looks like it did not. It's one of the things I think Zendesk miss the most, and that many of our clients (as Zendesk partner) would...

    • Jean-Sébastien Catier
    • Création
    • 2 abonnés
    • 1 commentaire
    • 3 votes
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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Communauté
    2. Feedback - Sales CRM (Sell)
    3. Cross filtering within Smart Lists

    Marie Laurenza is that enough for your team to consider it ? Second most upvoted feedback on the Community.

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    Jean-Sébastien Catier a créé une publication,

    Bulk update contacts

    1. Communauté
    2. Feedback - Sales CRM (Sell)

    This is the one feature I cannot understand why it is missing. You create your smartlist, you can pick (or unpick) some contacts in it, and you want to update one of your custom fields (e.g. date o...

    • Jean-Sébastien Catier
    • Création
    • 2 abonnés
    • 0 commentaire
    • 0 vote
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    Jean-Sébastien Catier a créé une publication,

    Custom admin rights

    1. Communauté
    2. Feedback - Sales CRM (Sell)

    Zendesk Sell is good on users rights, when it's regarding Contacts or Deals management. When looking at "admin" rights, no option anymore. Here are a list of things that require to be an admin, whi...

    • Jean-Sébastien Catier
    • Création
    • 2 abonnés
    • 1 commentaire
    • 1 vote
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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Agent guide
    2. Ticket basics
    3. Working with ticket tags

    Does anyone knows if there is a time limit to the tag autofill feature ? It looks like tags that have not been used for a while are not suggested anymore. Is that normal ?

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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Communauté
    2. Feedback - Sales CRM (Sell)
    3. Contacts don't sync between Sell and Support

    I still do not understand why there is no data sync between Support and Sell contacts databases. The Salesforce integration with Support is a clear example, developed by Zendesk, of how it should w...

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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Sell
    2. ...
    3. Managing users
    4. Understanding groups and teams in Sell

    That's insane that groups cannot be edited or deleted. One typo and you can confuse all your users. Again, that's insane (and, frankly, not acceptable).

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    Jean-Sébastien Catier a créé une publication,

    Having a phone number in each European country

    1. Communauté
    2. Zendesk Suite Q&A

    Hello everyone, I have several clients that are based in one country (e.g. France or Italy) but sell all over Europe, directly or through a network of resellers. They'd like to offer Customer Servi...

    • Jean-Sébastien Catier
    • Création
    • 1 abonné
    • 0 commentaire
    • 0 vote
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    Jean-Sébastien Catier a ajouté un commentaire,

    1. Communauté
    2. Feedback - Sales CRM (Sell)
    3. Master Smart Lists

    Along with the (missing) ability to define a default dashboard for all/some users, this is a very important need for all kind of clients to pre-set the environment of their team.  Therefore having ...