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Eckhard Doll

Adhésion le 15 avr. 2021

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Dernière activité le 04 févr. 2025

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Dernière activité effectuée par Eckhard Doll

Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree with Stephanie Schober here. The only benefit for me is that the main conversation remains visible all the time.

I don't seem to have the option to open as a new tab here (MS Edge on macOS). That would help.

Also, being able to set the user information as the default would help. Too many clicks to go back to that view.

Afficher le commentaire · Publication le 04 févr. 2025 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Nothing more to add than +1

It eats up the already cluttered space.

Afficher le commentaire · Publication le 28 oct. 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes, please change this again. We were just switched to Agent Workspace and having this one additional click on every ticket is an annoying drawback compared to the old solution.

Afficher le commentaire · Publication le 28 oct. 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

CommentaireEnd users and organizations

Hello Alex, I don't disagree with the approach being more flexible. But would having both option be too much to ask for?

Afficher le commentaire · Publication le 21 oct. 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

CommentaireEnd users and organizations

Why is it that there was a simple checkbox for “filter by: only suspended users” and now after the “upgrade” we have to use “is_suspended:true”? To feel like real admins and to have tools only we can operate? 
 

Why not offer a checkbox again or have a column for that to sort the list accordingly?

Afficher le commentaire · Publication le 10 oct. 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

I can only support the feature requests listed above. Especially, having the option to schedule greetings (beginning and end) would be very helpful.

Afficher le commentaire · Publication le 30 août 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree, just let us see the date. There is no reason to see the weekdays for the last week. Sometimes, we have to check the calendar to find the date.

Afficher le commentaire · Publication le 19 août 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

A preference for this would be helpful indeed. While I can see the benefits, often it gets in the way of my workflow.

Afficher le commentaire · Publication le 06 août 2024 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

CommentaireGlobal security and user access

Hi Anunay Sinha,
Okay, I felt stupid for a moment this morning when I saw the schedules including the preview until I saw your comment. Thank you, that must have been the quickest feature request implementation I ever witnessed :-)

Afficher le commentaire · Publication le 14 déc. 2023 · Eckhard Doll

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Eckhard Doll a ajouté un commentaire,

CommentaireGlobal security and user access

Hi there,

This is a very useful and much needed feature given that we have to keep a closer look at our available storage. So thank you for providing access to the beta.
Before first enabling this option, it would be helpful to see how many tickets will be deleted and how much space this will free up. This way, we can adjust the number of days before putting this into effect. Currently, it's just guessing, provided that I haven't missed that option.

Afficher le commentaire · Publication le 13 déc. 2023 · Eckhard Doll

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