
Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
-
Activité totale445
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes18
-
Abonnements208
Aperçu des activités
Dernière activité effectuée par Amie Brennan-
Amie Brennan a ajouté un commentaire,
Love this solution!
-
Amie Brennan a ajouté un commentaire,
hey Team, On behalf of Paul Calvert and myself, we'd like to submit the following feature request for draft composer: -Allow any agent, not just the ticket assignee to be able to view draft resp...
-
Amie Brennan a ajouté un commentaire,
Hey All, You can update a ticket subject automatically utilising a webhook and trigger combo. You're welcome to check out my guide here on how to do this: How to automatically update a ticket's s...
-
Amie Brennan a ajouté un commentaire,
Hey Stefano, The ability for end-users to view their tickets via the help centre portal is available on the Growth Plan and above. You mentioned you're on the Team plan and this doesn't currently ...
-
Amie Brennan a ajouté un commentaire,
Hey Oliver Tietze, I just checked on this for you and it looks like it can be turned off. In fact, it looks like an admin has to also turn this feature ON to move it to the context panel, it wasn't...
-
Amie Brennan a ajouté un commentaire,
Hey Katie Arathoon, The rollout should be complete by May 19th - the end of next week. I'd say if you still can't access/use this feature after the 19th of May then there would be an issue and you'...
-
Amie Brennan a ajouté un commentaire,
Hey Jesse Spalding, In general, when you make an update to a ticket field, you do then need to submit the ticket so it saves the changes you've made. Submitting the ticket normally requires the age...
-
Amie Brennan a ajouté un commentaire,
Hi Paul Von, This very pretty disappointing to hear! The biggest outcry on the community right now and from many other customers is the lack of ability to reverse the comments since the new agent w...
-
Amie Brennan a ajouté un commentaire,
Hi Viktor Osetrov, Some feedback - This is a half-baked release. Adding limits to products is ok, as customers we get that there has to be a line drawn somewhere. What is lacking here with this rel...
-
Amie Brennan a ajouté un commentaire,
Hey Gorka Cardona-Lauridsen Do you have an update on when this will be released? Your latest indication was H2 2022 which has been and gone now. It would be really appreciative if you could provid...