Amie Brennan

1. Communauté
2. Tips from users - Zendesk Suite
3. Prevent "Thank you" replies from reopening tickets

Love this solution!

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• Amie Brennan
• Création 21 mai 2023 11:25
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Draft mode in composer - We want your feedback :)

hey Team,  On behalf of Paul Calvert and myself, we'd like to submit the following feature request for draft composer:  -Allow any agent, not just the ticket assignee to be able to view draft resp...

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• Amie Brennan
• Création 19 mai 2023 02:05
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change Ticket Subject by action

Hey All,  You can update a ticket subject automatically utilising a webhook and trigger combo.  You're welcome to check out my guide here on how to do this: How to automatically update a ticket's s...

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• Amie Brennan
• Création 18 mai 2023 05:04
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Enduser Ticket visibility

Hey Stefano,  The ability for end-users to view their tickets via the help centre portal is available on the Growth Plan and above. You mentioned you're on the Team plan and this doesn't currently ...

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• Amie Brennan
• Création 18 mai 2023 04:58
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hey Oliver Tietze, I just checked on this for you and it looks like it can be turned off. In fact, it looks like an admin has to also turn this feature ON to move it to the context panel, it wasn't...

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• Amie Brennan
• Création 17 mai 2023 10:38
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing expanding help center API functionality for articles with content blocks

Hey Katie Arathoon, The rollout should be complete by May 19th - the end of next week. I'd say if you still can't access/use this feature after the 19th of May then there would be an issue and you'...

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• Amie Brennan
• Création 11 mai 2023 04:29
• 0 vote

1. Communauté
2. Zendesk APIs
3. Custom field data not saving after code is run

Hey Jesse Spalding, In general, when you make an update to a ticket field, you do then need to submit the ticket so it saves the changes you've made. Submitting the ticket normally requires the age...

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• Amie Brennan
• Création 1 mai 2023 03:01
• 1 vote

1. Communauté
2. Zendesk Support EAP - Layout Builder
3. What is layout builder?

Hi Paul Von, This very pretty disappointing to hear! The biggest outcry on the community right now and from many other customers is the lack of ability to reverse the comments since the new agent w...

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• Amie Brennan
• Création 27 avril 2023 01:24
• -2 votes

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Hi Viktor Osetrov, Some feedback - This is a half-baked release. Adding limits to products is ok, as customers we get that there has to be a line drawn somewhere. What is lacking here with this rel...

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• Amie Brennan
• Création 27 avril 2023 01:06
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

Hey Gorka Cardona-Lauridsen Do you have an update on when this will be released? Your latest indication was H2 2022 which has been and gone now.  It would be really appreciative if you could provid...

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• Amie Brennan
• Création 19 avril 2023 13:14
• 1 vote