Amie Brennan

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Combine the 3 default Guide dashboards together

Hey Orsolya Forster, Great news! Look forward to the update in Jan.  Perhaps marked this post as Planned so other customers know this is coming? :D Best, Amie

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• Amie Brennan
• Création 22 décembre 2021 01:10
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Web widget "Leave a message" option is forcing a choice between brands

Hey John, From looking at your screenshot it looks like it's showing 2 different forms. Are you able to go into your ZD Ticket form settings and check that supplyframe form is aligned only to suppl...

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• Amie Brennan
• Création 22 juin 2021 01:33
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Trigger Keeps Auto-Firing

Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...

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• Amie Brennan
• Création 11 janvier 2021 22:35
• 2 votes

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Hey Fikir, Whilst this feature is not currently built into the Slack integration; i'd recommend for you to check out this post here in the link below. When an agent @mentions you in Zendesk, it can...

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• Amie Brennan
• Création 24 mai 2021 03:41
• 2 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About Flow Builder

Hey Mike,  I've got a couple of proserv customers who are looking at using Flow Builder for their needs however they have both come back to me with the same feedback.  They both reference the bot w...

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• Amie Brennan
• Création 30 mars 2021 03:06
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the "is not" operator for the trigger condition "Received at"

This is amazing! Such a time saver. I only hope Zendesk build in a few more long awaited gems like this. :)

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• Amie Brennan
• Création 23 mars 2023 09:05
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Hey CJ Johnson, I'm not ZD Support but can tell you Customer Lists won't be going away anytime soon as quite a few third-party apps are utilising them to achieve functions inside Zendesk, which Zen...

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• Amie Brennan
• Création 21 février 2023 11:10
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Edit display size of text box for ticket field

Hey Zachary Spears, Whilst you can't edit the size of a custom text field box, I recommend (if you haven't done so already) that you use a custom multi-line text field instead. It will give you the...

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• Amie Brennan
• Création 1 février 2023 03:28
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Question on modifying SLA Policy

Hey Jake,  I would check out this doc here on troubleshooting SLAs: https://support.zendesk.com/hc/en-us/articles/4408885881498 It makes the reference I've highlighted in the screenshot below earli...

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• Amie Brennan
• Création 24 janvier 2023 00:58
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to Snooze tickets

Hey Joel Watson You can easily achieve this in Zendesk by creating an automation that will automatically reopen the ticket for you after X after of time.  What I would do to make this workflow easi...

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• Amie Brennan
• Création 24 janvier 2023 00:51
• 1 vote