Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Votes sur l’activité pour Amie Brennan-
Hi Sophie, Zendesk does have the ability you're looking for here. It's apart of the Custom Roles feature which is available on Enterprise plans. It allows you to control the levels on permission i...
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Hey Josh, Here's a recipe from the Explore Recipes list which will help you create a report to determine who the original agent was when the CSAT was assigned to the ticket. From there you should b...
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Hey @..., Great to hear you're working on some of the above feature requests on here. I just wanted to check in as there was no specific mention in your reply, Do you plan on allowing SLA's to adhe...
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Hi Umat, What you're trying to do isn't currently possible with Markdown in Zendesk. Best, Amie
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Hey @..., It looks like from your screenshot that you're not using an Instagram business account. When I navigate to the same pathway you mentioned in your post in my personal insta I don't see the...
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hey @..., I'm pretty sure it links to the primary feed only. However, we'll need someone from Zendesk to confirm this for us.
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Hey team/ Chris Drylie The gif is quite hard to see in this article - as in it's too small. Could we make it bigger or get a link to view it bigger if we would like to?
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Hey Lolu, What you're looking to do here is already achievable inside Zendesk with the use of automations. I think you may have your wires crossed here on what a trigger and automation can do. Tri...
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Hey CJ, You could just set the view condition to show tickets that are "received at" this essentially "groups" them into tickets within the view for you, whilst the ticket can still be assigned to ...
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Hey John, When viewing a ticket, you can always click into the customers profile from the ticket to view their email address linked to the profile. The email address on the profile linked to the ti...