Amie Brennan

1. Communauté
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

I am +1 for all of this to be available in the admin centre UI as well. There are many many ZD admins out there who don’t have API skills and having this info readily available to them inside the ...

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• Amie Brennan
• Création 22 septembre 2023 13:07
• 0 vote

1. Communauté
2. Account & Billing
3. Zendesk Storage Plans

hey Ali, The Zendesk Storage is something that has always been there for many years. The screenshot below is from the pricing page - https://www.zendesk.com/pricing/#compare-plans     Data storage...

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• Amie Brennan
• Création 22 septembre 2023 04:47
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Workaround: Adding a name field to your Help Center ticket form

hey Ulises Soto Just in case you haven't figured this out yet. I have an article here on how you can add a ticket ID + some extra text into a custom field. Feel free to check it out here. :) How to...

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• Amie Brennan
• Création 22 septembre 2023 01:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

hey Alina Wright This is amazing news, really looking forward to being able to get granular with ticket access across the account! As a Zendesk partner, I'd love to be able to partake in the EAP wh...

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• Amie Brennan
• Création 21 septembre 2023 11:09
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Recommended CSAT applications

Hey Deke, I can highly recommend NiceReply! It integrates really nicely with Zendesk and also allows you to do ASAT - agent satisfaction, CSAT and NPS.  It can also run across ZD tickets, normal em...

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• Amie Brennan
• Création 20 septembre 2023 00:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Created vs. Resolved Dashboard

Most welcome. Glad I was able to help point you in the right direction from here. Happy reporting. :)

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• Amie Brennan
• Création 19 septembre 2023 10:37
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Created vs. Resolved Dashboard

Hey JD,  There are basic filters on the dashboard you can use. Short of that, you'd need to look at building a custom dashboard with reports and filters to achieve something that might be more dedi...

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• Amie Brennan
• Création 19 septembre 2023 10:34
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Created vs. Resolved Dashboard

Hey JD,  This already exists inside the default Zendesk Support dashboard in Explore. You'll just be looking for number of tickets created V solved on the Tickets tab inside this dashbaord.  You ca...

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• Amie Brennan
• Création 19 septembre 2023 10:25
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Ability to Export Zendesk Build

Hey Vanessa,  Great feature request. In the meantime if you are looking for something along these lines I highly recommend looking at utilising Salto.io. It does exactly what you're looking to achi...

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• Amie Brennan
• Création 19 septembre 2023 10:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Changes - Field Names is not working for me

Hey Raymond Could you copy and paste the metric from your screenshot here so we can help you troubleshoot it a little more quickly? I'll be happy to take a squizz in my own account for you and help...

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• Amie Brennan
• Création 19 septembre 2023 10:20
• 0 vote