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William Grote
Adhésion le 15 avr. 2021
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Dernière activité le 20 oct. 2022
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Dernière activité effectuée par William Grote
William Grote a ajouté un commentaire,
This is not an option, since im trying to edit the Management Permission roles for the User Segments that have Guide permissions -
I have a duplicate Management Permission User Segment called Admin(need to delete this) as well as the "editors and published" but these are both locked, can't seem to change them or delete them
Afficher le commentaire · Publication le 20 oct. 2022 · William Grote
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William Grote a ajouté un commentaire,
I am trying to delete Publishers and editors but it says 'in -use' even though no articles are assigned this group - I have an identical group called Documentation Team I wish to use in its place
Also, another test role I created will not delete, how can I delete roles?
Afficher le commentaire · Publication le 19 oct. 2022 · William Grote
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William Grote a ajouté un commentaire,
I would also like the ability to grant or restrict guide article visibility to multiple user segments, rather than having to create additional new segments to reflect a combined group
Afficher le commentaire · Publication le 12 oct. 2022 · William Grote
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William Grote a ajouté un commentaire,
Hi Heather
Thanks for the updates, in our integration, it looks like there is a new status on the Jira side called "Fix Applied"
I have not set any custom web hooks for any field mapping, just the out of the box integration, so this request is pretty basic, but where can I adjust things in Jira so that when the "Fix Applied" is selected in Jira, the Status of the Zendesk ticket is changed to "Pending" rather than "On-Hold", as it is now? I went to Field Mapping but these are system fields, not custom ones, so I don't see how to change them?
Afficher le commentaire · Publication le 10 oct. 2022 · William Grote
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William Grote a ajouté un commentaire,
@...
We are using AB with Messaging and would like a way to have a slightly different message response in one of our flows if the chat requester is in North America vs. the UK, since we don't offer the same pricing in the UK as we do in North America.
Is this possible in any way?
Afficher le commentaire · Publication le 17 août 2022 · William Grote
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William Grote a ajouté un commentaire,
How can I set up guide so that I have a small custom management group of agents able to edit and view and create - but not publish and then only 1-2 specific admins allowed to actually publish?
Afficher le commentaire · Publication le 16 août 2022 · William Grote
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William Grote a ajouté un commentaire,
However in another article, I added an anchor tag, and the anchor appears in the Headings list and there is no Anchors section?
Afficher le commentaire · Publication le 30 juin 2022 · William Grote
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William Grote a ajouté un commentaire,
OK, something changed today, now when I am manually adding anchors, and then go to the links, I see a new section called Anchors?
Afficher le commentaire · Publication le 30 juin 2022 · William Grote
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William Grote a ajouté un commentaire,
THANK YOU! works just as I had hoped for!
Afficher le commentaire · Publication le 28 juin 2022 · William Grote
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William Grote a ajouté un commentaire,
Is there a way to add anchors to longer articles so that a user can jump to that part of the article without making it a clickable link? We are adding in context help tips to our UI and want to allow users to click on a link in out UI and be brought to the right section of an article, but don't necessarily need to have actual links in the articles themselves?
Afficher le commentaire · Publication le 28 juin 2022 · William Grote
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