Dawn Anderson
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Dernière activité
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Dernière activité effectuée par Dawn Anderson-
Dawn Anderson a ajouté un commentaire,
hI @... I tried what you suggested but am now getting the below error: When I remove that line from the document head the hero image comes back. Just tried the code and I don't need it in document...
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Dawn Anderson a ajouté un commentaire,
Hi @... Should I just remove that section from the code? Not sure what it does?
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Dawn Anderson a ajouté un commentaire,
When I added the code, it didn't remove the form but it removed the hero image & search bar from the help centre? Had to remove it as we need these features to be visible.
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Dawn Anderson a ajouté un commentaire,
Of course, https://support.vivaladiva.com/hc/en-gb
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Dawn Anderson a ajouté un commentaire,
Hi @... Have followed your steps but the form is still present in the drop down list?
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Dawn Anderson a créé une publication,
Hiding a ticket form on the 'submit a request' page
RéponduHi! I need to know how to hide a form from the 'submit a request' page drop down option, we don't want customers able to select it from the list (we are currently doing a trial by sending them a hy...
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Dawn Anderson a ajouté un commentaire,
This is a pretty cool trick! Just so I'm reading it right, I only need to amend where it's XXXX below with my Zendesk domain? https://XXX.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[commen...
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Dawn Anderson a créé une publication,
Satisfaction rating based on number of agent interactions
RéponduHI We are wanting to report on the number of interactions and see what the satisfaction score is. By having this reporting it will help us understand if number of agent replies is high does this h...
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Dawn Anderson a ajouté un commentaire,
Hi We would like to see more end-user updates especially to user profile name as this would be useful to understand if it was customer error or an agent has changed - with data breaches top priori...
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Dawn Anderson a créé une publication,
Creating tickets with attachments
RéponduHi All We are looking to understand if anyone has a way of creating tickets in bulk with an attachment (different one each time)? Had a look around and can see that you can create tickets with an A...