SproutLoud

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results without Explore

Hello - how are we able to get this data in Explore? And is it possible to break it down by user-segment?    Thanks!

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• SproutLoud
• Création 21 janvier 2021 14:16
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

I would like to add that we also have a use case for this that would be great to see! In most cases we want our instance to be open, and for specific roles that we don't want to have access to Zend...

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• SproutLoud
• Création 20 janvier 2021 21:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Holiday Schedules - Early Release

I commented on this 1 year ago - but coming back to this because there is still not a viable solution! Zendesk can we get some feedback on if i this is in the pipeline? Here is this year's comment:...

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• SproutLoud
• Création 28 décembre 2020 21:13
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

We also need this feature - as we have some fields that we filter that are specific to certain teams that we'd like to set those filters and schedule it to send to that team without them having to ...

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• SproutLoud
• Création 26 août 2020 20:37
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Holiday Schedules - Early Release

100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve. When we changed the schedule back after the holiday we had a bunch of tickets br...

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• SproutLoud
• Création 11 février 2020 20:56
• 0 vote