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Sebastian

Adhésion le 15 avr. 2021

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Dernière activité le 14 oct. 2024

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Sebastian a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Thank you for the feedback. So there currently is only the middleware solution, unless one wants to risk the secret being in plain in the source. The risk would extend to all agents that can see the app in the backend, I assume.

Afficher le commentaire · Publication le 14 oct. 2024 · Sebastian

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Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Good idea. Tampermonkey/Greasemonkey might be able to shorten the development even. 

Afficher le commentaire · Publication le 11 oct. 2024 · Sebastian

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Commentaire de la communauté Developer - Zendesk APIs

Afficher le commentaire · Publication le 08 oct. 2024 · Sebastian

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Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Li Xia when you say “ouf ot the box”, which workarounds would exist for that, if any?

Afficher le commentaire · Publication le 08 oct. 2024 · Sebastian

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Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

They probably used routeTo, which opens a ticket in a new tab inside of Zendesk.
https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto

Afficher le commentaire · Publication le 07 oct. 2024 · Sebastian

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Sebastian a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

Hello,

 

Secure settings in the manifest will only be pasted into the code by ZD via a placeholder and only as the last step before execution That is fine for a basic user-pass auth, but not anymore if you need to, like in my place, create an HMAC of the secret and only that value can be used for authentication.

 

Anyone knows how to solve this? I don't think it's a very good workaround to store the secret code directly in the code. But momentarily is seems to be the only solution.

 

Thank you!

Publication le 07 oct. 2024 · Sebastian

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Commentaire de la communauté Developer - Zendesk APIs

Yes, what is the answer?

Afficher le commentaire · Publication le 30 sept. 2024 · Sebastian

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Commentaire de la communauté Feedback - Ticketing system (Support)

+1 for this. I wonder about the many negative votes. Maybe the OP should state in the first sentence to have “the option”.

Afficher le commentaire · Publication le 26 sept. 2024 · Sebastian

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Sebastian a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Not sure why my reply is awaited here. I don't want to have this automatically created ticket sit there endlessly telling me that my reply is required. Even with me replying it still says so. :thinking:

Afficher le commentaire · Modification le 23 sept. 2024 · Sebastian

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CommentaireHow to customize the theme of the help center

There is an undocumented limit on the label field. 40 characters. Same error message.

Afficher le commentaire · Publication le 17 sept. 2024 · Sebastian

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