Sebastian Jurk (Team Bitpanda)
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Publications
Activité récente par Sebastian Jurk (Team Bitpanda)-
SSO setup is not trustworthy
We use JWT for our enduser login into the helpdesk and SAML for our agents through jumpcloud. However, all agents also have to have an account at the ressource that JWT is using, since it is our co...
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Automatic mails can't be personalized with sender name
Hi, The automatic mails from triggers are only sent with a standard name that is also used elsewhere. So they are always unpersonalized. Also if one would try to use API updates of tickets, the upd...
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New team page functionalities
Hello, Please do not forget to implement the bulk update in the new team page. Ideally expand it so that tags can also be set. Also momentarily it does not yet show the tags of the agents. That is ...
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User list removed in agent workspace
Hello,So for some reason that I do not get the user list is removed after you enable agent workspace. Instead one has the customer list page, which is a list dedicated to endusers.Why did you remov...
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Why is there no "hours since" in the meet any area of automations?
I don't see why. Now I have to create copies of the same automation just to get to the same result.
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Rapid resolve, the feature that closes tickets when a helpdesk article helped, should put at least a tag to the ticket
Suggestion is in title. So far there is no way to recognize that a ticket was closed with rapid resolve in the knowledge capture extension. There is no trigger event that can follow on this.The fun...
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Proper security system?
Hello,I will take the chance around the Log4j vulnerability to ask zendesk when they plan to create a better and safer security system. It needs to be improved on many levelsFor example the token a...
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Password deletion in Extensions
Hello,Why do you guys don't show any warning at extensions when saving them while they include a password?For example, you go into a HTTP target with authentication and password included. The passw...
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User was or was not logged in while creating a ticket in the contact form?
Hello,We want to know when a user was logged into the helpdesk when he created a ticket. In zendesk itself it already shows this under the right sides dropdown. It mentions that the user was not lo...
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Disabling dashboard tickets
Hello,Can I disable the tickets shown in the dashboard? It's not good that every agent can see all tickets just because they aren't attached yet to a group the agent is in.Best regards,Sebastian