Sebastian
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Activité totale126
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Dernière activité
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Commentaires
Activité récente par Sebastian-
Is this a pay feature once out of beta? Just want to know if this is a blocker already. Besides that, does it have advantages to the survey app from sweethawk, which we currently use.
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A trigger that can have email addresses as condition could help us as well. But the worst thing so far is that unexpectedly it does not even work out of the box to add users to an organization base...
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This is weird. Most of our users do not belong to any organization. They can create tickets without chosing an organization. But it is not possible to set other tickets to that non existing standar...
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This is needed. Especially since tickets from members without organization open without having an organization but as soon as a user has one or two organizations the choice drop down appears and th...
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Zendesk is putting all their time into developing new features that have to be paid extra on top. Even more with the new owners.
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Steven Hampson, you can use a trigger to add a tag to tickets that were created in the contact form since you know they are the real users. Or you can create views and divide tickets based on the c...
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How to search for all agents excluding light agents and admins?
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I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. I...
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Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.
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This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.