Sebastian Jurk (Team Bitpanda)

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,You let Pathfinder die and don't plan on making adjustments to make it work with V2.This is one of the worst decisions you made so far. This is an invaluable app, providing support to better ...

• Sebastian Jurk (Team Bitpanda)
• Création 29 octobre 2019 11:57
• 23 abonnés
• 17 commentaires
• 15 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Suggestion is in title. So far there is no way to recognize that a ticket was closed with rapid resolve in the knowledge capture extension. There is no trigger event that can follow on this.The fun...

• Sebastian Jurk (Team Bitpanda)
• Création 20 janvier 2022 19:13
• 6 abonnés
• 3 commentaires
• 10 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,We want to know when a user was logged into the helpdesk when he created a ticket. In zendesk itself it already shows this under the right sides dropdown. It mentions that the user was not lo...

• Sebastian Jurk (Team Bitpanda)
• Création 19 novembre 2021 18:23
• 4 abonnés
• 0 commentaire
• 3 votes

1. Communauté
2. Feedback - Admin Center

Hello, Please do not forget to implement the bulk update in the new team page. Ideally expand it so that tags can also be set. Also momentarily it does not yet show the tags of the agents. That is ...

• Sebastian Jurk (Team Bitpanda)
• Modifié 9 août 2022 19:20
• 4 abonnés
• 5 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

I don't see why. Now I have to create copies of the same automation just to get to the same result.

• Sebastian Jurk (Team Bitpanda)
• Création 3 février 2022 21:21
• 3 abonnés
• 5 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,I will take the chance around the Log4j vulnerability to ask zendesk when they plan to create a better and safer security system. It needs to be improved on many levelsFor example the token a...

• Sebastian Jurk (Team Bitpanda)
• Modifié 5 janvier 2022 12:30
• 3 abonnés
• 0 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,So for some reason that I do not get the user list is removed after you enable agent workspace. Instead one has the customer list page, which is a list dedicated to endusers.Why did you remov...

• Sebastian Jurk (Team Bitpanda)
• Création 1 mai 2022 19:20
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,Why do you guys don't show any warning at extensions when saving them while they include a password?For example, you go into a HTTP target with authentication and password included. The passw...

• Sebastian Jurk (Team Bitpanda)
• Création 2 décembre 2021 20:36
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hello,Can I disable the tickets shown in the dashboard? It's not good that every agent can see all tickets just because they aren't attached yet to a group the agent is in.Best regards,Sebastian

• Sebastian Jurk (Team Bitpanda)
• Création 12 janvier 2020 19:37
• 5 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hello, how can I assign a ticket to a group of agents that do a certain task, so that the ticket is showing up in the users list of to be done tickets?Best regards,Sebastian

• Sebastian Jurk (Team Bitpanda)
• Création 13 novembre 2017 22:09
• 7 abonnés
• 10 commentaires
• 0 vote