Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Aperçu des activités
Dernière activité effectuée par Dan Cooper-
Dan Cooper a créé une publication,
Add action to increment/decrement numeric fields
I'm looking to create a field on an object that counts the number of times the customer has used a product. I'd like the ability to increment or decrement a number field value. Expanding beyond ...
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Dan Cooper a créé une publication,
[Bug] Date fields not working as expected
I'm trying to set an object trigger condition against a date field on the object and the Is within the previous/next options are expecting a date value instead of an integer. If I try to set a con...
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Dan Cooper a ajouté un commentaire,
It's great to see some progress on getting data out of Explore. Are there plans to include Guide datasets as part of the beta? We currently use API access to pull much of our data into BigQuery, ...
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Dan Cooper a ajouté un commentaire,
Nice! Will there be an option to pin an article via the app framework or API?
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Dan Cooper a ajouté un commentaire,
Sarah Seiwert it looks like Ronald was able to answer your question about how to use dynamic content. It's not a necessary step, but it helps clean up the errors and allows you to reuse the same d...
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Dan Cooper a ajouté un commentaire,
Scott Allison it's great to see this finally come out and I hope it sets the stage for some quick enhancements in this space. We really want first and next reply time metric for groups. Currently ...
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Dan Cooper a ajouté un commentaire,
What works well today with the SLA feature? The concept for setting them up is very clean. It's great that Zendesk business rules largely follow the same patterns for how they are setup and confi...
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Dan Cooper a ajouté un commentaire,
Katarzyna Karpinska we introduced a rule where the content of the articles is not sent out in an email for the restricted articles. Instead, customers receive a notification and link to the new ar...
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Dan Cooper a ajouté un commentaire,
If you take this portion and put it into a dynamic content block you can fix the error that will show up on the action telling you that your JSON is broken. {% for comment in ticket.public_comment...
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Dan Cooper a ajouté un commentaire,
I like the simple proposal by CJ Johnson above to roll the assignee to the same user in their default group. It's probably the default that Zendesk should apply here over selecting a potentially u...