Anna (Mintos)

Hi! I have customized reasons for the bad satisfaction ratings but I want them to be localized. How can I do it? I tried using placeholders from dynamic content but it automatically switches from placeholder to English. Any solution?

Hello Zendesk Team,

I saw your recent changes in managing agents' access to the line.

Even previously it was not straightforward: you could see who has got the access to the line from the Manage People => Agents section, but in order to turn on/off the access you had to open each Agent's profile. But now there are even more additional steps: you have to open "Manage in Admin Center" and change access on the role level - it means that e.g. to get the line as the Admin you need to engage other Admin to manage your account's settings. Unnecessary hassle.

It would be great to make the whole process easier and faster. My suggestion would be to add this tool already to the Agents' lists, so having full access overview there you can take agent A off from the line with one click, and with another one, you can give it to agent B. And immediately see changes on the same list of all agents. With no need to change the whole role.

Thank you in advance for taking it into account.

Best regards,

Anna