Edwin Schukking

1. Communauté
2. Feedback - Ticketing System (Support)
3. Different Macro Behavior Based on Conditions ("Dynamic" Macros)

Hi yanko.chakarov , I understand from your text that the agents need to select a macro manually.  I think what you are requesting are conditional macros and this would imo considerably change the w...

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• Edwin Schukking
• Création 29 janvier 2023 16:06
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How do you prevent agents from capturing public comments when the customer does not have an email address?

You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...

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• Edwin Schukking
• Modifié 28 octobre 2022 18:24
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Ticket status meaning

Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...

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• Edwin Schukking
• Création 28 octobre 2022 07:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to create views for specific timeframe

Hi Khanh, May I ask you what the purpose of these views would be?  I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...

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• Edwin Schukking
• Création 6 octobre 2022 08:35
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. [Copenhagen Theme] hide comment count in Recent Activity?

Thank you so much, this indeed did the trick!

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• Edwin Schukking
• Création 26 août 2022 12:42
• 0 vote

1. Support
2. ...
3. Tickets
4. Adding custom fields to your tickets and support request form

Hi, We have a dropdown field in our contact form on the Helpcenter for which we would like to hide some of the field values for the end users. At the moment I am using dynamic content and leave the...

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• Edwin Schukking
• Création 9 août 2022 09:23
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. E-Mail Adresse hinzufügen

Steffen Ott - in the agent workspace click on the Customers icon in the left vertical menu and then perform a search on the email address. If you find it in the list, check if you can delete the ac...

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• Edwin Schukking
• Création 18 juillet 2022 08:34
• 0 vote

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

In the meantime, would the below help you all out? (copied from https://www.pocket-lint.com/apps/news/google/149866-how-to-enable-dark-mode-for-google-chrome) How to force dark mode for Chrome web ...

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• Edwin Schukking
• Création 10 juin 2022 15:39
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. The Zendesk Darm Mode Chrome Extension is no longer free - Accessibility issues are now impacting my experience

Hi Evie, This I noticed this morning as well. Since I was no longer using the app, for me it was easier to just uninstall the app. There is a lot of banter about this move from GrowthDot going on a...

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• Edwin Schukking
• Création 10 juin 2022 15:38
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Add Note and Warning boxes to your Guide articles

Hi Kathy Mashalla, For each language variation you would have your article in, you would select the text you would like to be in a note or warning box and choose either the note or warning colour y...

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• Edwin Schukking
• Création 25 mai 2022 16:30
• 0 vote