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Tres Moore

Adhésion le 15 avr. 2021

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Dernière activité le 24 août 2022

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Tres Moore a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Pedro Rodrigues I'd like to do the same as the original poster but don't understand your question. 

How would I go about reporting on all updates by agent who either updated a ticket to pending, solved, or on hold? 

My end goal is to produce one metric for:  total tickets created - tickets updated to pending, solved, or on hold by date the ticket was created 

Afficher le commentaire · Publication le 07 juin 2022 · Tres Moore

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Tres Moore a ajouté un commentaire,

CommentaireSingle sign-on

If one of our users uses social single sign on, are we able to see which users by email viewed a particular article? 

Afficher le commentaire · Publication le 31 mai 2022 · Tres Moore

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Tres Moore a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Darn it, came to this thread in need and was hoping this was live at this point. 

Definitely something that would be helpful for my team!

Afficher le commentaire · Publication le 21 avr. 2022 · Tres Moore

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