Team Helpdesk

Chris Grabo is the answer bot available for the basic package? Cause I don't see any such option. Could you tell me how to try that?
My question is why they don't give it. A simple Link Text should not require rocket science. Apparently, zendesk has no interest in hearing that. 

This simple URL naming issue was raised in 2018. I commented with a example 2 years back. Then So many users are voting on this but Zendesk team did not pay attention to solve it. 

We do not want to hear what framework or what technology was used and what limitation it had.

We need this feature but no hope. Very frustrating.

@... Thank you. I can understand zendesk does not like its own shortener. But I am still not convinced why we cannot get a name of link? This is a valid request hanging in the request list for long time.

say this is one long URL example> http:// developers.jollypad.com/fb/index.php?dmmy=1&fb_sig_in_iframe=1&fb_sig_iframe_key=8e296a067a37563370ded05f5a3bf3ec&fb_sig_locale=bg_BG&fb_sig_in_new_facebook=1&fb_sig_time=1282749119.128&fb_sig_added=1&fb_sig_profile_update_time=1229862039&fb_sig_expires=1282755600&fb_sig_user=761405628&fb_sig_session_key=2.IuyNqrcLQaqPhjzhFiCARg__.3600.1282755600-761405628&fb_sig_ss=igFqJKrhJZWGSRO__Vpx4A__&fb_sig_cookie_sig=a9f110b4fc6a99db01d7d1eb9961fca6&fb_sig_ext_perms=user_birthday,user_religion_politics,user_relationships,user_relationship_details,user_hometown,user_location,user_likes,user_activities,user_interests,user_education_history,user_work_history,user_online_presence,user_website,user_groups,user_events,user_photos,user_videos,user_photo_video_tags,user_notes,user_about_me,user_status,friends_birthday,friends_religion_politics,friends_relationships,friends_relationship_details,friends_hometown,friends_location,friends_likes,friends_activities,friends_interests,friends_education_history,friends_work_history,friends_online_presence,friends_website,friends_groups,friends_events,friends_photos,friends_videos,friends_photo_video_tags,friends_notes,friends_about_me,friends_status&fb_sig_country=bg&fb_sig_api_key=9f7ea9498aabcd12728f8e13369a0528&fb_sig_app_id=177509235268&fb_sig=1a5c6100fa19c1c9b983e2d6ccfc05ef   ..  Instead of a misleading long url a much readable were a link name "Jollypad Dev" with link color/underline. I also used one chat service before who had this simple yet useful link name.  

@... Sounds like zendesk does not listen to users' requested features. Otherwise it could at least integrate an Url shortener. Nobody likes too big link!