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Danny Cohen

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Danny Cohen

Danny Cohen a créé une publication,

Publication Feedback - Help Center (Guide)

User story: customer needs to be able to click on a phone number displayed on our article to quickly call for support

repro of error: content team creates hyperlink in article editor with the "tel:####" link and publishes it. User goes to the article and clicking the number does nothing 

click to call works for links that are hard coded in the HTML of pages but not in {{article.body}} content. 

Publication le 11 déc. 2020 · Danny Cohen

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Danny Cohen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 For this feature. It's not practical to add agents into many groups when we want to restrict the tickets that need to be restricted and worked by only one group. 

@... for visibility. 

Afficher le commentaire · Publication le 30 juin 2020 · Danny Cohen

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Danny Cohen a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thanks for the help everyone! I was able to manually find all the strings in all the languages enabled using the inspect tool in Chrome. 

I was just hoping that there was a key for this phrase in the t (translation) helper for the Help Center. 

Afficher le commentaire · Publication le 02 avr. 2019 · Danny Cohen

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Danny Cohen a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

@vladan, quick question: 

Do you know if the ".notification-text" is localized? Or does it change when the HC language is changed?  

We have a script with this logic to determine if we should show a section: 

We're noticing that this section is not appearing in our help centers when different languages are set, but only when english is set. 

Afficher le commentaire · Publication le 01 avr. 2019 · Danny Cohen

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