Paul Lawrence
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Activité totale51
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Dernière activité
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Votes14
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Aperçu des activités
Dernière activité effectuée par Paul Lawrence-
Paul Lawrence a ajouté un commentaire,
I agree. The previous version had the CC box for users. I use the Web Widget in applications and on webpages. My customers/users are always asking for the CC to be added back.
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Paul Lawrence a ajouté un commentaire,
Hi, Here is another related post about the "Searches" report. https://support.zendesk.com/hc/en-us/community/posts/360042151414-Ability-to-see-what-users-search-for-via-Guide-Widget-gone-for-new-ac...
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Paul Lawrence a ajouté un commentaire,
Hi, The ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches has helped me r...
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Paul Lawrence a ajouté un commentaire,
Hi, I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results an...
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Paul Lawrence a créé une publication,
Why is the password reset notification text not customizable like the other messages?
Hi, The wording used in the password reset notification email message sent when someone clicks on the "Forgot my password" link on the login screen is creating confusion for our customers. My offic...
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Paul Lawrence a ajouté un commentaire,
+1 I have an accessibility issue with the login popup. Most screen readers cannot detect the login popup and I would like to customize it or use it as a standalone page in my Help Center.
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Paul Lawrence a ajouté un commentaire,
Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...
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Paul Lawrence a ajouté un commentaire,
@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.
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Paul Lawrence a ajouté un commentaire,
@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.
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Paul Lawrence a ajouté un commentaire,
Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...