MRCE BV

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

Hello, we have the same feedback from the team. It is essential for them to have visual indicateion (without clicking into a filter view or into a ticket) to see straight away which tickets have re...

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• MRCE BV
• Création 18 février 2021 17:17
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Attachment size limit increase & notify agents of link instead of attachment

Very good suggestion, customer get very confused and upset of the expected strcuture of a mail , especially with expected attachments changes suddenly! 

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• MRCE BV
• Création 26 janvier 2021 08:28
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Any news on this? - we have started to use ZD and in prod we have the "old "version, however in the sandbox we see this new version and we have not only the rpoblem of having to scroll down, you al...

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• MRCE BV
• Création 3 décembre 2020 15:47
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. How to view a list of all Organizations, with the Organization fields as the columns?

Well nothing has happened apparently in 5 years, is there a way now to see a list of all organizations in Zendesk Support? 

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• MRCE BV
• Création 5 novembre 2020 13:17
• 1 vote