Mark Leci
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Publications
Activité récente par Mark Leci-
Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore: Renaming the group looks seamless in support, but in Explore it seems t...
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Allow Admins to impersonate lower level admins
We currently have about 12 admin roles in our Zendesk instance, and it's sometimes not possible to know what permissions users in those roles will have. An example that came up today was that we we...
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See the last time a trigger was used
We have a very large number of triggers in the system from 5+ years of Zendesk usage under multiple different admins. It's quite possible that some of these triggers can be removed, but it's extrem...
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Agents adding incorrect end users to tickets
Hi there! Our organization is on the Enterprise plan, however this problem dates back to before we upgraded. We have multiple client organizations that we support (over 2000). Agents are always h...
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Agent Workspace Issues
TerminéeFor some reason I'm unable to submit a support ticket, so I'm posting here as I don't think addressing multiple issues via a support chat is going to be effective. We switched over to the agent wor...