Bonnie
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Dernière activité effectuée par Bonnie-
Bonnie a ajouté un commentaire,
+1 on this functionality. The button wording is very clear that their request will be closed, but requesters don't always realize that is what they are doing. If we had a notification sent to the r...
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Bonnie a ajouté un commentaire,
Thank you for your input Milena Rusanova GfK. The legality of sending personal information to the wrong address is why we have refrained from bringing additional agents into our instance. It's hard...
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Bonnie a ajouté un commentaire,
We find it interesting that the date on this post now reflects when it was updated (not when it was created), and the comments have been truncated to begin in Feb 2021. This issue has been going on...
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Bonnie a ajouté un commentaire,
I agree with Meri Miettinen on their response "Another problem with this that we faced recently was that customer wrote the words Out-of-office to the header of the email, so the viable ticket got ...
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Bonnie a créé une publication,
Send Email Notifications to Secondary Emails in Support
2020-11-12 We have been struggling with issues surrounding primary and secondary email addresses for our end-users. There is a ZD Support thread here that looks like the issue has been going on for...
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Bonnie a ajouté un commentaire,
+1 from my team as well. Seeing as how this has been going on for 2 years it seems like we need to get this brought to someone's attention. Do we have anyone from Zendesk who can offer an escalatio...
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Bonnie a ajouté un commentaire,
Our company is too small to house an internal development team and that price tag is outlandish for us as well Beth. We haven't broached the API subject but I'm also interested if anyone else has a...
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Bonnie a ajouté un commentaire,
That's awesome Graeme! It definitely helps for the initial upload. I realize that we'll end up going the route of the API for constantly changing data but that's a bummer for small companies who do...
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Bonnie a ajouté un commentaire,
I agree Judd. When we already have the data in a spreadsheet, there should be an easy way to import that into the system. Eliminates human error and makes our lives easier :)
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Bonnie a ajouté un commentaire,
I love Matthew's idea of being able to download, modify and then upload again. It is much simpler from a data entry standpoint to modify inside a spreadsheet versus a webpage. And for data that fre...