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Dimi Baitanciuc
Adhésion le 15 avr. 2021
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Dernière activité le 26 oct. 2021
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Dernière activité effectuée par Dimi Baitanciuc
Dimi Baitanciuc a créé une publication,
Hi,
When a user writes a post on the community, he will receive a notification for each comment from a noreply system email (noreply@company.zendesk.com)
The problem is that most users reply to this address, and his reply goes to zendesk suspend tickets, instead of adding a follow-up comment on the original community post.
So, the user starts a conversation on the community, then his reply gets lost in the zendesk spam folder.
Suggestions:
- create a comment on the original community post when the user replies to that notification email
- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity
Publication le 09 nov. 2020 · Dimi Baitanciuc
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Dimi Baitanciuc a ajouté un commentaire,
+1 for Integration
Afficher le commentaire · Publication le 09 nov. 2020 · Dimi Baitanciuc
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