Bill Anderson

Agreed. We have numerous tickets incorrectly marked as Problems which skews historical analytics requiring us to always remember that the data is not accurate.  I fully realize that these should have been properly categorized upon creation, but I just started at this job a few weeks ago.  I didn't have eyes on the ticket creation process until now and have no way to correct the data my superiors are relying on me to provide.  This requires extra effort, explanations, conversations, and asterisks that could be completely avoided if I could only edit this one field on closed tickets.

Further, it makes no sense that as an admin I can delete these tickets, but I cannot go back and correct them.