Craig Bailey
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Activité récente par Craig Bailey-
I used to be able to see the email notification contents. But lately, I'm only seeing the email template? Has this changed? A bug? Do I not remember correctly?? For example, clicking the #200791857...
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We're seeing this behavior more and more ourselves. and it's random to the point I've advised all agents to not use it for now as vital communications are being missed. Just this week I have two cr...
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This is confusing as all get out. I don't understand why this is such an issue or important? It says add our agent's email address to the whitelist? We are configured such that any external emails ...
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I stumbled on this today. When onboarding new support folks I request to always be added as a follower on their tickets for a period of time. A view is a critical insight into into those tickets an...
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Yup, we just bumped into this limitation today as well. It is a really important field for us and reports would provide extreme business value.
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We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...