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동현 이

Adhésion le 15 avr. 2021

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Dernière activité le 19 nov. 2024

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동현 이 a ajouté un commentaire,

CommentaireGeneral questions about live chat

hi, what if I'm not in the situation where I cannot migrate to Messaging?

 

How can I count the actual dropped chats?

Afficher le commentaire · Publication le 19 nov. 2024 · 동현 이

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동현 이 a ajouté un commentaire,

CommentaireZendesk messaging

Jahn 

 

I am conducting a project where this messaging trigger needs to send the message to the unserved custmers only.

Just like WENDY YELSIK and Dean Cuthbert's cases.

Would there be a function to recognize the customers are served even after trigger has been fired?

Afficher le commentaire · Publication le 22 oct. 2024 · 동현 이

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동현 이 a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Hello Greg Katechis 

 

As 김소라 mentioned above, the issue is not resolved yet. 

Are there any updates?

 

Thanks for your assistance.

 

Donghyun

Afficher le commentaire · Publication le 07 mai 2024 · 동현 이

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동현 이 a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

I would also like to know how to turn this off.

I do not wish to send the chat transcript to the end-users. 

Afficher le commentaire · Publication le 11 juil. 2022 · 동현 이

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동현 이 a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi @...,

Yes. I tried adding the channel ID as a whole address https://youtube.com/user/farland001
and just adding farland001 to the channel ID.

However, the ticket did not create in my Zendesk instance. 

I created a view just for youtube channel with the following condition:

Status - New

Channel - Utickets

 

Am I doing something wrong here? 

 

Appreciate your support.

Afficher le commentaire · Publication le 18 févr. 2021 · 동현 이

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동현 이 a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hello, @...

Thanks for your comment.

I did, however, it did not work on my end.

Would there be any guidance regarding U-ticket integration? 

I followed all the steps from the 'how to install'

 

Regards,

 

Donghyun

 

 

 

Afficher le commentaire · Publication le 17 févr. 2021 · 동현 이

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동현 이 a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Youtube is a key SNS these days.

Companies are creating their own Youtube channel and communicate through Youtube videos.

I think this feature is necessary.

Perhaps develop it under the category of 'channel'? and receive it as a ticket?

Please update if there's a plan to develop!

 

Afficher le commentaire · Publication le 17 févr. 2021 · 동현 이

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