Amanda Gunn
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Dernière activité effectuée par Amanda Gunn-
Amanda Gunn a ajouté un commentaire,
Any idea what to remove in the code to hide the CC tab from users?
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Amanda Gunn a créé une publication,
How can I remove this tab in the Help Center - "Requests I'm CC'd on"
How can I remove this tab from showing in the help center when users are on their activities page? Cannot find location in code
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Amanda Gunn a ajouté un commentaire,
Getting a TNS error on the third item but is it just because it didn't meet the 5 seconds? It also says it does connect and then the Note is confusing because it says this is not supported with Twi...
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Amanda Gunn a ajouté un commentaire,
How come when requester comments on ticket the requester and cc'd users are being notified about the ticket update - in this scenario we would only want the cc'd users notified. I thought the reque...
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Amanda Gunn a ajouté un commentaire,
Was there any resolution to this? I am also struggling to have this occur. My trigger is not automatically suppressing the email alert to the requester when they make an update on their ticket.
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Amanda Gunn a créé une publication,
How to notify only CC'd users
Hello, I am seeing that there is supposed to be some kind of suppression occurring with the email user > requester and cc, but I don't see this to be the case. All our end users comment on tickets ...
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Amanda Gunn a ajouté un commentaire,
Hello Is there any plans to have cold call transferring? We have situations where we need to transfer call to an agent who is not maybe available at that moment, but I would still like to transfer ...
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Amanda Gunn a ajouté un commentaire,
Hi CJ Johnson Thank you for that information, that is unfortunate. I tried using the Datefirst function, but I don't think I have it right, as it now seems to produce the timestamp for when the tic...
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Amanda Gunn a créé une publication,
Explore - Reporting on Pending Timestamp
Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...
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Amanda Gunn a ajouté un commentaire,
Hello, I have a question regarding the following: SLA first reply time targets are fulfilled when a ticket is solved, even if the ticket never had a public comment from an agent. Does this mean f...