Amanda Gunn
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Amanda Gunn-
Amanda Gunn a ajouté un commentaire,
Hi CJ Johnson Thank you for that information, that is unfortunate. I tried using the Datefirst function, but I don't think I have it right, as it now seems to produce the timestamp for when the tic...
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Amanda Gunn a créé une publication,
Explore - Reporting on Pending Timestamp
Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...
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Amanda Gunn a ajouté un commentaire,
Hello, I have a question regarding the following: SLA first reply time targets are fulfilled when a ticket is solved, even if the ticket never had a public comment from an agent. Does this mean f...
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Amanda Gunn a créé une publication,
Talk - Agent in Group Doesn't work on Talk tickets
RéponduHello, Is there a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Group 3 Agent is a Talk agent, but only for calls routing to Group 1 and 2. Agent ...
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Amanda Gunn a ajouté un commentaire,
Hi, Is it possible to write something so that the Default form is the only form in the Help Center available to users? We have many forms that are specific to projects that are only seen to our use...
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Amanda Gunn a ajouté un commentaire,
Thanks Susan. Yes, I have that all set up. I was hoping that calendar hours didn't take in to account weekends and holidays. Changing it to business hours for the SLA would result in a much longer ...
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Amanda Gunn a ajouté un commentaire,
What is considered part of calendar hours? Are weekends and holidays excluded or are those only excluded in business hours? We want to set our business hours to 8am - 5pm, Monday - Friday. Our firs...
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Amanda Gunn a ajouté un commentaire,
Hi, Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now...
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Amanda Gunn a ajouté un commentaire,
Thanks @... I appreciate the info!
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Amanda Gunn a ajouté un commentaire,
Is there a list of file types that are accepted and/or not accepted that can be attached?