Amanda Gunn
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Votes sur l’activité pour Amanda Gunn-
Hello Is there any plans to have cold call transferring? We have situations where we need to transfer call to an agent who is not maybe available at that moment, but I would still like to transfer ...
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Hello, I have a question regarding the following: SLA first reply time targets are fulfilled when a ticket is solved, even if the ticket never had a public comment from an agent. Does this mean f...
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Hi, Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now...
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How come when requester comments on ticket the requester and cc'd users are being notified about the ticket update - in this scenario we would only want the cc'd users notified. I thought the reque...
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Was there any resolution to this? I am also struggling to have this occur. My trigger is not automatically suppressing the email alert to the requester when they make an update on their ticket.
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Hi CJ Johnson Thank you for that information, that is unfortunate. I tried using the Datefirst function, but I don't think I have it right, as it now seems to produce the timestamp for when the tic...
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Hi, Is it possible to write something so that the Default form is the only form in the Help Center available to users? We have many forms that are specific to projects that are only seen to our use...
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What is considered part of calendar hours? Are weekends and holidays excluded or are those only excluded in business hours? We want to set our business hours to 8am - 5pm, Monday - Friday. Our firs...
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Thanks Susan. Yes, I have that all set up. I was hoping that calendar hours didn't take in to account weekends and holidays. Changing it to business hours for the SLA would result in a much longer ...
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Thanks @... I appreciate the info!