Amanda Gunn

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...

• Amanda Gunn
• Création 5 décembre 2022 18:28
• 3 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Group 3   Agent is a Talk agent, but only for calls routing to Group 1 and 2. Agent ...

• Amanda Gunn
• Création 27 août 2021 16:23
• 2 abonnés
• 1 commentaire
• 1 vote