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Lengow Academy

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Dernière activité effectuée par Lengow Academy

Lengow Academy a ajouté un commentaire,

CommentaireEnd users and organizations

Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see what agents are seeing and need them to log in to their account and share it with us will we are doing tests to optimise their Zendesk journey.
Thanks a lot!

Afficher le commentaire · Publication le 13 oct. 2021 · Lengow Academy

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Lengow Academy a créé une publication,

Publication Feedback - Apps and integrations (Platform)

Bonjour, 

je souhaiterais donner un accès restreint à l'équipe commerciale qui consulte les tickets Zendesk dans SalesForce à la manière d'un agent light dans Zendesk. L'objectif étant de leur permettre de consulter les tickets liés aux comptes de leurs clients et rédiger des notes internes uniquement.

Publication le 06 juil. 2021 · Lengow Academy

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Lengow Academy a ajouté un commentaire,

CommentaireCustomer service best practices and recipes

Hi Rob Stack,

Thank you for this article!
I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
Is it something available in Zendesk?
Thank you for your help!
Kind regards,

Clothilde

Afficher le commentaire · Publication le 11 janv. 2021 · Lengow Academy

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