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Agyeman Danso

Adhésion le 15 avr. 2021

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Dernière activité le 25 sept. 2024

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Dernière activité effectuée par Agyeman Danso

Agyeman Danso a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

Afficher le commentaire · Publication le 25 sept. 2024 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

CommentaireEnd users and organizations

Thank you for finally adding this feature been waiting for years. 

Afficher le commentaire · Publication le 29 août 2024 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Thanks this was very helpful. Updated my CSS. Simple enough.

 

Afficher le commentaire · Publication le 30 juin 2023 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

CommentaireGlobal security and user access

Any way to have 2fa send code to email addresses?

Afficher le commentaire · Publication le 01 juin 2022 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any updates on this feature? We would at minimum like to have the exact same status' on both agent side and end user side.

Support Ticket Help Center request
New New
Open Open
Pending Pending
On-hold On-hold
Solved Solved
Closed Closed

Afficher le commentaire · Publication le 27 mai 2022 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Any updates on this? We really want our end users to see the same status as the agents. Not sure why anyone would have ever created the status' to be different, it doesn't make any sense. Lets fix this please.

Afficher le commentaire · Publication le 25 mai 2022 · Agyeman Danso

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Agyeman Danso a créé une publication,

Publication Feedback - Ticketing system (Support)

Ability to customize or mimic the support ticket statuses Help Center users.

Not sure why we wouldn't just have the same status' on both sides. If a ticket is On-hold on agent side, it should say On-hold on the end users side too.

Support Ticket Help Center request
New Open
Open Open
Pending Awaiting your reply
On-hold Open
Solved Solved
Closed Solved

Publication le 25 mai 2022 · Agyeman Danso

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Agyeman Danso a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please tell me you are all working on this.

Afficher le commentaire · Publication le 25 mai 2022 · Agyeman Danso

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