Jamey Pringle

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Public Zendesk Product Roadmap

We at SoFi also would like to see this. We are dependent on our CS POC to let us know when something is coming that isn't within the Release Notes.

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• Jamey Pringle
• Création 28 septembre 2020 17:10
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

I agree with most people.  We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.

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• Jamey Pringle
• Création 30 juillet 2020 16:27
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

Definitely want this feature. +1

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• Jamey Pringle
• Création 23 juin 2020 13:13
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. How to export knowledge base content from your Help Center as PDF (no coding required)

Hi @...,   When you install this app you can only export articles from your default brand. You cannot select which brand to export articles from. This is useless for multi-brand users. The only way...

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• Jamey Pringle
• Création 15 juin 2020 21:18
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request to Edit Article URLs

We also would like the ability to customize the URLs of the articles, sections, and categories. This would help out IT department map to the URLs much easier.

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• Jamey Pringle
• Création 27 mai 2020 15:36
• 2 votes