Tyler Comfort
-
Activité totale32
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes2
-
Abonnements13
Aperçu des activités
Dernière activité effectuée par Tyler Comfort-
Tyler Comfort a ajouté un commentaire,
Our experience has been extremely challenging using this dashboard. It does not give you any insight whatsoever into the amount of storage by tickets, vs users, etc. We just have to blindly take s...
-
Tyler Comfort a ajouté un commentaire,
I'll also add the external app allows for redacting from: - SMS tickets - Social tickets
-
Tyler Comfort a créé une publication,
No ability to redact from "Merged" notes, SMS, etc, and external app being discontinued
We still rely on the external redaction app b/c it covers things that Agent workspace will not, such as "Ticket X has been merged into this ticket" Its not perfect b/c it won't do closed tickets, b...
-
Tyler Comfort a ajouté un commentaire,
Kolten Kittleson as you can see there are tons of comments here addressing the redaction concern. We have been long time customers of Zendesk and this situation alone makes this platform untenabl...
-
Tyler Comfort a ajouté un commentaire,
I just want to add a caveat that the redaction app still does things the new ZD built in feature won't, namely allow for redacting from SMS, Social, Messaging tickets, as well as merge notes. Will ...
-
Tyler Comfort a ajouté un commentaire,
+1
-
Tyler Comfort a ajouté un commentaire,
Thanks Martin Holmes - one thing I'll add is while I think parsing the SMS log table is definitely useful, I've come around to thinking the api log is a better option. We'd like an accurate histor...
-
Tyler Comfort a ajouté un commentaire,
Terry Ehrhard Ash This was woking fine for us, but it stopped and I've been unable to get it working again. I'm using a target with a basic authenticion using token. I know that the authenticatio...
-
Tyler Comfort a créé une publication,
Easier way to review text (sms) history
PlanifiéeFeature Request Summary: The "Message details" box in the talk history section is unusable for high volume accounts. Adding the ability to filter time/date would be very helpful, or alternately,...
-
Tyler Comfort a ajouté un commentaire,
The message details table is unusable for me - it takes forever to load and will glitch out when I try to change pages - I'll go to page 3, it takes 60 seconds to load, and then I click page 5 and ...