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Joan

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Joan

Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which is such a waste of time.

Afficher le commentaire · Publication le 18 août 2021 · Joan

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Joan a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Why is dynamic content for chat shortcuts not supported in the New Agent Workspace?  Do Zendesk want us to use macros instead?

Afficher le commentaire · Publication le 04 juin 2021 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

Afficher le commentaire · Publication le 29 mars 2021 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-(  come on Zendesk

Afficher le commentaire · Publication le 14 déc. 2020 · Joan

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Joan a créé une publication,

Publication Feedback - Help Center (Guide)

It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are.  At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.

Publication le 14 oct. 2020 · Joan

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Joan a créé une publication,

Publication Feedback - Ticketing system (Support)

A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then be responded to by either the retailer or the manufacturer.  As the manufacturer we want to get to the question before the retailer to ensure the customer gets an accurate response.  At the moment, the Bazaarvoice questions come into Zendesk as an email and we then have to log into the Bazaarvoice portal to respond to the question.  It would be great to have an integration so that we can respond from within Zendesk.

Publication le 21 août 2020 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk?  Look forward to hearing an update.

Afficher le commentaire · Publication le 20 sept. 2019 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

100% agree with the above, not being able to schedule to an individual is frustrating

Afficher le commentaire · Publication le 13 juin 2019 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

Afficher le commentaire · Publication le 31 mai 2019 · Joan

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Joan a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

Afficher le commentaire · Publication le 28 janv. 2019 · Joan

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