Russell Milton

1. Communauté
2. Zendesk Suite Q&A

Hi All, I've been trying to figure out the total amount of time a ticket has spent with a field value of 'Stop' whilst in New/Open/Pending/On-Hold/Solved Statuses. So using the ticket - Updates dat...

• Russell Milton
• Création 18 août 2021 11:25
• 2 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi All, Is there a way to prevent an agent from solving a ticket if the end-user's organization is blank. it's difficult to use explore to create any kind of tables of end-users without a organizat...

• Russell Milton
• Création 14 décembre 2022 15:19
• 4 abonnés
• 6 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

How would I go about creating a custom financial month/year?   My company's financial month runs from 21st - 20th, with the financial year running March-March. (i.e the financial year 2020 ran 21st...

• Russell Milton
• Création 20 avril 2021 07:57
• 2 abonnés
• 1 commentaire
• 0 vote