Theodore Wolf
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Dernière activité effectuée par Theodore Wolf-
Theodore Wolf a ajouté un commentaire,
Thanks @...! I've tried using this setup in the past, but after spot checking a few tickets, it would still include some that had the tag. Did you do any custom metrics on this query?
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Theodore Wolf a ajouté un commentaire,
Thanks @...!Essentially we want to just show the level 3, as its the "meat and potatoes" of our reporting. Im curious if you'd know, could we modify the initial metric to just show solved tickets ...
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Theodore Wolf a ajouté un commentaire,
Hey Team, @... Is there anyways we could report on just the level 3? Or would you recommend just hiding those lower levels in the chart configuration? And could I potentially layer this with: https...
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Theodore Wolf a ajouté un commentaire,
Hi Nicole, That is very exciting to hear! This is definitely something our team is looking to leverage.
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Theodore Wolf a ajouté un commentaire,
+1 Would love to use the proactive trigger if we can get some details up front.
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Theodore Wolf a ajouté un commentaire,
Hi there, We've run into this issue as well. +1
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Theodore Wolf a créé une publication,
Query Audit Logs
Hey team, I would love to see audit logs on queries! Our team has a group of people who contribute to a bi weekly reporting dashboard. Sometime we have to adjust quires, and this can get quite hect...
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Theodore Wolf a ajouté un commentaire,
+1 we'd love this feature too. Case: export data filled out into form directly to internal note or side convo (using liquid) so we can initiate requests quicker.
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Theodore Wolf a ajouté un commentaire,
Hey Team, Is there anyway to integrate this the opposite way? We'd like to push form fields to google sheets using a webhook or target maybe? Cheers!
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Theodore Wolf a ajouté un commentaire,
+1 for this idea! We currently coordinate with our B.A.'s an internal article that only employee's see, then convert that to an external article that customers will see. It would be nice to have bo...