Leora

On Zendesk Support, we would often use the chat function between agents in order to get/share information effectively and quickly.

We recently changed over to the Agent Workspace, however decided to disable it due to the fact that we are unable to communicate between our team/with other agents via chat as we used to, and are now obliged to use other programs outside of Zendesk to interact.
It would be very useful for us if you could consider re-adding chat between agents to the Agent Workspace programming, as it was a necessary and useful function for us