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Matt Beesley

Adhésion le 15 avr. 2021

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Dernière activité le 24 sept. 2024

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Dernière activité effectuée par Matt Beesley

Matt Beesley a ajouté un commentaire,

CommentaireTicket management

Is it possible to create macros that have both an internal note and a public comment at the same time?

Afficher le commentaire · Publication le 10 sept. 2024 · Matt Beesley

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Matt Beesley a ajouté un commentaire,

CommentaireTicket customization

Hi there,

 

I have an Enterprise account and hoping to transition from the default workspace to the contextual agent workspace, can I try it out in the sandbox before going ahead?

 

Afficher le commentaire · Publication le 12 juin 2023 · Matt Beesley

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Matt Beesley a créé une publication,

Publication Feedback - Ticketing system (Support)

Not all departments in my company work within Zendesk and we need to send template emails with instructions and would like to set the requester to a specific email address.

Publication le 21 mars 2023 · Matt Beesley

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Matt Beesley a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I would like a placeholder that would work in the same way {{ticket.created_at_with_time}} but have {{side conversation.created_at_with_time}} but found that this is not possible

Afficher le commentaire · Publication le 21 mars 2023 · Matt Beesley

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Matt Beesley a créé une publication,

Publication Feedback - Ticketing system (Support)

Publication le 21 mars 2023 · Matt Beesley

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Matt Beesley a ajouté un commentaire,

CommentaireTicket customization

Is there a way to set up a drop down field that has options for the end user but other options for agents only?

Afficher le commentaire · Publication le 06 nov. 2022 · Matt Beesley

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