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Rudolph

Adhésion le 15 avr. 2021

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Dernière activité le 24 janv. 2025

Zendesk Luminary

Lead Zendesk Administrator at GoFundMe

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Dernière activité effectuée par Rudolph

Rudolph a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Salvador Vazquez - Our company would also find this feature highly useful.

Afficher le commentaire · Publication le 02 janv. 2025 · Rudolph

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Rudolph a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

Hey Joel Cohen - Just adding my voice to everyone's here that I share the emotions of disappointment that this feature was ever behind the Advanced AI paywall and also delight that the feature is on the roadmap to be released to everyone. Thank you for course-correcting, and whenever y'all have an ETA on when this feature will be released, I'd love to know.

Afficher le commentaire · Publication le 08 nov. 2024 · Rudolph

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Rudolph a ajouté un commentaire,

CommentaireZendesk messaging

Our team also enjoys the End Session feature, and we would LOVE to be able to automate it's usage as Bryan is suggesting. Please add that as an action to triggers & automations!

Afficher le commentaire · Publication le 01 nov. 2024 · Rudolph

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Rudolph a ajouté un commentaire,

CommentaireZendesk messaging

Adding my voice here to request that y'all please add the ability to end messaging conversations via trigger action. Automating this behavior would be huge for us.

 

Thank you!

Afficher le commentaire · Publication le 24 oct. 2024 · Rudolph

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Rudolph a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please add this to the current UI of Zendesk.

Afficher le commentaire · Publication le 23 sept. 2024 · Rudolph

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Rudolph a ajouté un commentaire,

CommentaireAccounts and billing

Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and then requiring MAUs to be purchased. It's disappointing to see and damages their brand.

Afficher le commentaire · Publication le 30 nov. 2023 · Rudolph

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Rudolph a ajouté un commentaire,

Commentaire de la communauté User Groups

Will there be a recording released? I'd love to check it out!

Afficher le commentaire · Publication le 08 nov. 2023 · Rudolph

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Rudolph a ajouté un commentaire,

CommentaireRouting

Hey Zendesk team,

Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!

Afficher le commentaire · Publication le 07 nov. 2023 · Rudolph

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Rudolph a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

@... - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:

For trigger 2, shouldn't that be Ticket is Updated rather than Created?

Also, have you found a way to count the number of consecutive replies a user sends? For example, I want to treat tickets that have 2 consecutive replies from a user different than tickets that have 4.

Any thoughts or insight would be appreciated!

Afficher le commentaire · Publication le 03 nov. 2023 · Rudolph

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Rudolph a ajouté un commentaire,

CommentaireAccounts and billing

This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.

Seems like a money-grab.

Afficher le commentaire · Publication le 01 nov. 2023 · Rudolph

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