DJ Jimenez
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Aperçu des activités
Dernière activité effectuée par DJ Jimenez-
DJ Jimenez a ajouté un commentaire,
This update is greatly appreciated! Having multi-group access macros no longer restricted to global macro edit access will make our team's macro management much more efficient
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DJ Jimenez a ajouté un commentaire,
No agent interaction needed to fill out the drop-down. It'd be a trigger per string. It's still a workaround for the issue and may inflate the number of triggers in the backend, but it meets this u...
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DJ Jimenez a ajouté un commentaire,
Merging multiple tickets in a single go seems new and gladly welcomed. What guardrails are there to make sure merging multiple tickets is intended for each ticket, since merging is not reversible?
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DJ Jimenez a ajouté un commentaire,
Nathan Purcell if you have access to Rule Analysis (https://support.zendesk.com/hc/en-us/articles/4408889285530-Analyzing-your-business-rules) there's a section that lists where email addresses are...
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DJ Jimenez a ajouté un commentaire,
+1 to trigger category descriptions. We used the old trick of "use a dummy trigger to describe the triggers below" to "use a dummy trigger category to describe the categories below". Not a deal bre...
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DJ Jimenez a ajouté un commentaire,
Reordering the triggers with trigger categories isn't properly reordering the triggers currently. The backend reordering doesn't match the UI reordering. We're in the process of onboarding trigger ...
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DJ Jimenez a créé une publication,
Zendesk Talk - Outbound Call Greeting
RéponduCurrently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...
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DJ Jimenez a ajouté un commentaire,
I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...
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DJ Jimenez a ajouté un commentaire,
+1 to this. We have a couple use cases: We've expanded the Due Date functionality of Task-Type tickets to be used across various other types of tickets by creating a hidden custom "revisit date" d...
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DJ Jimenez a ajouté un commentaire,
@Andrew I've been running a URL target to auto-add cc's since mid last year and it's inconsistent (about 95% success). The failures are due to a race condition as described in this article: https:...