Julie Foster
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Julie Foster a créé une publication,
Ideas on how to improve the Answerbot click-through rate [Archive]
RéponduHi, We have been using Answerbot for about 4 months on tickets raised via email. Our click-through rate is at 9.1%. When reviewing the tickets, I can see that the customers are completely ignorin...
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Julie Foster a ajouté un commentaire,
In the document you refer to Zendesk Benchmark Report Do you have a more recent version? The one attached to this document is 2013. Many Thanks
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Julie Foster a ajouté un commentaire,
+1 for combining Datasets +1 for Guide and Search in Explore I need to show the Average ticket age with KB article linked V's the average ticket age without a KB article linked.