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Dream

Adhésion le 15 avr. 2021

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Dernière activité le 27 déc. 2023

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Commentaire de la communauté Q&A - Reporting and analytics

Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.

Afficher le commentaire · Publication le 29 avr. 2021 · Dream

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CommentaireGeneral questions about live chat

Excuse me what is definition of "Not Engaged" in Chat Completion?

Afficher le commentaire · Publication le 29 avr. 2021 · Dream

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Publication Q&A - Reporting and analytics

I have 2 problems:

1.  I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does not work. 

2. I want to display just the first and last update of each ticket. Are there any way to specify order of updated timestamp?

Note: [---] IT Department Copy is from Changes - New Value

Publication le 23 avr. 2021 · Dream

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CommentaireSetting up and managing community

Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?   

Afficher le commentaire · Publication le 19 avr. 2021 · Dream

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CommentaireAdditional ticket channels

If Live chat for Agent Workspace is not ended, Can I search for text in the ticket? 

Example 

A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent cannot search for an order number)

Afficher le commentaire · Publication le 17 mars 2021 · Dream

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CommentaireZendesk messaging

My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?

Afficher le commentaire · Publication le 02 mars 2021 · Dream

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Commentaire de la communauté Q&A - Reporting and analytics

Hi,

[Changes - Field name] = "group_id"

May I change "group_id" to "role_id"?

Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)

Afficher le commentaire · Publication le 11 févr. 2021 · Dream

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