Alfredo Navarro
-
Activité totale58
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes15
-
Abonnements31
Aperçu des activités
Dernière activité effectuée par Alfredo Navarro-
Alfredo Navarro a ajouté un commentaire,
Hello, This is definitely a very important topic for any call center implementation with Zendesk Talk. I did hear already some complaints from our Team Leads of the call center that they do not hav...
-
Alfredo Navarro a ajouté un commentaire,
Hello Erica, Thanks for your reply. I am working together with Eric and I asked him to create the post to see if someone else is experiencing the same through the community. I have also a support t...
-
Alfredo Navarro a ajouté un commentaire,
Hello Johnny, OK, I understand. Basically you should be able to control the visibility of tiles based on the role of the user, but definitely you need to code this in the templates of the custom th...
-
Alfredo Navarro a ajouté un commentaire,
Hi Johnny, Not a problem, happy to help. Regarding your other question, basically you can define the visibility to articles (and sections I think), then you can define those that are internal for ...
-
Alfredo Navarro a ajouté un commentaire,
Hello Johhny, Well, I was assuming that you had some knowledge in coding... basically the code snippet is a function that receives an array of tags to be hidden (across all fields). You would need ...
-
Alfredo Navarro a ajouté un commentaire,
Hello Johnny, Here is the solution that I have found by coding in the custom theme. Again, this is not an official solution and it is a way that I have found by analyzing the DOM of the form (how i...
-
Alfredo Navarro a ajouté un commentaire,
Hello Johnny, If you refer to drop-downs in the Guide forms that the end-users use, then I have achieved this via custom code. Although it is not so straight forward, I did manage it. It is a solu...
-
Alfredo Navarro a créé une publication,
Android Mobile SDK: Visitor info is not set in the offlineForm
Hello all, I am wondering if there is a plan to support this in the near future. Currently, the Visitor Info is not set in the offlineForm with the Android SDK when using Anonymous (not JWT). It se...
-
Alfredo Navarro a ajouté un commentaire,
Hello Sydney, Thanks a lot for your comment and idea, this definitely helps, it is an interesting workaround which we are evaluating. Still... I think that this product feature is still relevant si...
-
Alfredo Navarro a créé une publication,
Play recording while caller is waiting in the queue
RéponduFeature Request Summary: Zendesk Talk should have the possibility to add a custom recording to be played while the caller is waiting in the queue. The recording can play after X amount of mins (o...