Alfredo Navarro
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Activité récente par Alfredo Navarro-
Hello, We actually have the same need over here in one of our workflows. I have also checked and there is no possibility to "unshare" (or even share) via the API, or maybe I did not find it. In add...
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Hello, I have checked the new location of Side Conversations in one of our Sandbox environments. Although the new position looks quite fine, I miss a lot the indicator/s that there is a new message...
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Hello, We have the same requirement as we use a lot of different drop-downs for end-user facing forms and some of them have quite a lot of entries (the typical case is the Country field). It could ...
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Hello Dustin Swayne, I have not tried it with the latest version of the Copenhagen theme. We have our own custom one based actually on a previous version and we did not upgrade since there were not...
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Hello, This is definitely a very important topic for any call center implementation with Zendesk Talk. I did hear already some complaints from our Team Leads of the call center that they do not hav...
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Hello Erica, Thanks for your reply. I am working together with Eric and I asked him to create the post to see if someone else is experiencing the same through the community. I have also a support t...
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Hello Johnny, OK, I understand. Basically you should be able to control the visibility of tiles based on the role of the user, but definitely you need to code this in the templates of the custom th...
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Hi Johnny, Not a problem, happy to help. Regarding your other question, basically you can define the visibility to articles (and sections I think), then you can define those that are internal for ...
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Hello Johhny, Well, I was assuming that you had some knowledge in coding... basically the code snippet is a function that receives an array of tags to be hidden (across all fields). You would need ...
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Hello Johnny, Here is the solution that I have found by coding in the custom theme. Again, this is not an official solution and it is a way that I have found by analyzing the DOM of the form (how i...